Help & FAQ

How can we help?

Answers to the most common Sapora questions. Can't find what you need? Email [email protected] — we reply within one business day.

Getting started

What is Sapora?

Sapora turns the recipe videos you scroll past into clean, cookable recipes. Paste a TikTok, Instagram Reel, YouTube or Pinterest link and in about ten seconds you get ingredients, steps, macros, timing and a cook-ready layout — no more pausing and rewinding.

Which devices does Sapora support?

iPhone running iOS 16 or later, and Android 10 or later. The web dashboard at sapora.app is read-only for now — you can browse your recipes and planner but imports happen in the app.

Do I need an account?

No — you can continue as guest and everything stays on-device. Sign in with Apple, Google or email when you want to back up your recipes and sync across devices.

Is there a free plan?

Yes, and it's free forever. You can write unlimited recipes by hand, plan your week, build shopping lists and browse local flyer deals. You also get 3 AI credits to try social imports. After that, upgrade to Plus for unlimited imports or top up pay-as-you-go credits.

Importing recipes

Which platforms does Sapora work with?

TikTok, Instagram (Reels + posts), YouTube (including Shorts), Pinterest, Facebook, and most recipe blogs. You can import from any of these in three ways:

  • Tap Share in the source app and pick Sapora
  • Copy the link and paste it into Sapora's import screen
  • Start from a blank recipe and type it in yourself
How long does an import take?

Usually 6–12 seconds. Longer videos (over two minutes) can take up to thirty. You can close the app — we'll finish in the background and notify you when it's ready.

What if the video doesn't have a spoken recipe?

We also read on-screen captions, overlay text and the post description. If we can only find the ingredient list, we'll tell you — you can add the steps yourself, or ask the AI to draft them from the rest of the context.

The extraction got something wrong. Can I fix it?

Yes. Every field is editable — tap ingredient quantities, step text, times, or the title. Your edits save instantly and are used to improve future imports across the community (without sharing your personal data).

Can I import a recipe that's behind a login (private Instagram, etc.)?

If the account is public we can read it. For private content, open it in the source app, tap Share → Sapora — your own session authorizes the share.

AI credits & Plus

What is an AI credit?

One credit = one AI-powered extraction. Anytime Sapora watches a video and pulls out ingredients, steps and macros, it uses one credit. Manual recipes you write yourself, and re-opening recipes you've already imported, are always free.

What's in Plus?
  • Unlimited social imports
  • Full macros & micronutrients on every recipe
  • AI meal-plan generator
  • Priority extraction (skip the queue)
  • Household sharing — up to 5 people
  • Advanced export (PDF, Markdown, Notion)
How much does Plus cost?

$4.99 / month, or $49.99 / year (save 17%). Students get 50% off with a valid .edu address. Prices shown are USD and may vary by region.

Can I buy credits without subscribing?

Yes — top-up packs are available from the Settings → Subscription page:

  • 10 credits — $1.99
  • 50 credits — $7.99
  • 200 credits — $24.99

Credits never expire.

How do I cancel Plus?

Plus subscriptions are billed through the App Store or Google Play. Open Settings → Subscriptions on your device to cancel — you keep Plus until the current period ends, then automatically drop to Free.

Is there a refund policy?

Refunds are handled by Apple and Google per their policies. If you were billed by mistake or the app isn't working, email us at [email protected] and we'll help.

Macros & nutrition

How accurate are the macros?

Every ingredient is matched to the USDA FoodData Central database and scaled by your quantities. Accuracy is typically within 10% — tight enough for meal planning and tracking. Plus subscribers also see micronutrients (iron, vitamin C, calcium, fibre, sodium, potassium).

Can I adjust macros for a specific recipe?

Yes. On the recipe detail screen, tap the Macros tab → Edit. You can override kcal, protein, carbs or fat per serving; we keep your override and stop re-calculating unless you reset it.

Does scaling servings recalculate macros?

Yes. Use the servings stepper and every ingredient quantity plus macros rescale live.

Can Sapora handle my diet (vegan, keto, halal, kosher, allergies)?

Go to Settings → Dietary preferences to set your preferences and allergies. The planner, Discover feed and search will flag non-matching recipes, and the AI meal-plan generator will avoid them entirely.

Meal planner

How do I add a recipe to the planner?

Open any recipe and tap the + calendar icon to pick a day and meal slot. Or in the Planner tab, tap an empty slot to pick a recipe from your library.

Can I plan more than one week ahead?

Yes — swipe the week header forward to plan up to four weeks ahead. Free users can plan the current week; Plus removes the limit.

What's the AI meal-plan generator?

Plus-only. Tap ✨ Generate week and Sapora builds a balanced plan from your library, factoring in your dietary preferences, nutrition targets, prep time and pantry overlap. You can regenerate individual meals without redoing the whole week.

Can my household share a plan?

Yes, with Plus. Add up to five people to your household; everyone sees the same plan and shopping list in real time, and can add or swap recipes.

Shopping list

How is the shopping list built?

Automatically from your weekly plan. We combine ingredients across recipes (three recipes that need garlic → one line), group them by aisle (Produce / Dairy / Pantry / Meat / Frozen), and update as you check items off.

Can I add items by hand?

Yes — tap + at the top of any aisle, or the Add section, to type free-form items that aren't tied to a recipe.

Does it handle units and conversions?

Yes. If one recipe calls for 2 cups of spinach and another for 200 g, we normalize both to the same unit (metric or imperial, whichever you chose in Settings).

Flyer deals

Where do the flyer deals come from?

We scan weekly flyers from major grocers (Loblaws, Metro, Whole Foods, Costco and more). Deals match against your shopping list in real time — if an ingredient you need is on sale, you'll see it in the Flyers tab with a matching-recipes chip.

Which regions are supported?

Canada and the US are live. More regions rolling out through 2026 — you can vote for yours in Settings → Flyer regions.

Can I hide stores I don't shop at?

Yes. Settings → Flyers → Stores. Hidden stores won't appear in matches or savings math.

Are the prices guaranteed?

We pull directly from the store's own flyer, but errors happen. The store's posted price at checkout is what you pay — if you spot a mismatch please report it in-app and we'll update.

Cook mode

What does hands-free cook mode do?
  • Full-screen, dark, oversized type — legible across the kitchen
  • Built-in timer per step (prefilled from the step's own time)
  • Voice guide reads each step aloud
  • Screen-wake-lock keeps your phone awake the whole time
  • Say "next" or "back" to navigate (on supported devices)
Why didn't my screen stay awake?

Wake-lock requires iOS 16.4 or Android 10 +. If your device is older, dim sleep-timeout in your system settings before cooking, or enable Keep screen awake in Sapora → Settings → Cook mode.

Can I change the voice or language?

Yes — Settings → Cook mode → Voice. We use your system's installed voices, so the list depends on your OS and language packs.

Account & security

How do I change my email or password?

Settings → Profile → Security. Email changes require a verification link; password changes require your current password.

Can I use two-factor authentication?

Yes — Settings → Profile → Security → Two-factor. TOTP apps (1Password, Authy, Google Authenticator) are supported.

How do I delete my account?

Settings → Data & Privacy → Delete account. We purge your recipes, plans, payment records and personal data within 30 days. Anonymised aggregate usage data may be retained for service metrics.

Privacy & data

What data does Sapora collect?

The recipes you import, the plans you build, and usage analytics needed to keep the app running and improve extraction quality. We never sell your data. Read the full Privacy Policy.

Is my data encrypted?

Yes — TLS 1.3 in transit, AES-256 at rest. Payment information is handled by Apple, Google and Stripe; we never see your card.

Can I export my data?

Settings → Data & Privacy → Export. You'll get a ZIP of your recipes (JSON + Markdown), plans, and shopping list history within 24 hours.

Troubleshooting

Import failed — what now?

A failed import doesn't consume an AI credit. Try again in a few minutes, and if it still fails tap Report issue on the error screen — we'll investigate. Common causes: the video was taken down, the creator set it to private, or the post has no recipe signal.

The app is slow or crashing.
  • Update to the latest version from the App Store / Google Play
  • Restart your device
  • Settings → Troubleshooting → Clear cache (doesn't delete your recipes)
  • If the issue persists, send us a diagnostic report from Settings → Help → Send logs
My shopping list is missing items.

The shopping list only includes recipes in your current plan window. Check that the recipe is actually on a day in the active week. If items still look off, pull-to-refresh at the top of the list.

Contact & support

Still stuck? We'd love to help.

We answer within one business day, Monday–Friday. Montréal, Canada.